PHYSICAL EVENT
CX Leaders Strategy Forum Philippines
Transforming your Customer Experience Journey in a Digital-First Era
- Thursday
- November 17, 2022
- Venue TBC
Days
Hours
Minutes
Seconds
Overview
CX is an important factor as customers’ perception is a key attribute to drive brand loyalty, when it comes to digital customer engagement. Consumers will choose to stay with your business and be your brand advocates if they like you. Keeping customers captivated by the brand and encouraging them to become brand loyalists is where customer experience plays a main role. We can say that a customer is satisfied by not only visiting websites or stores regularly but also to share positive feedback on why they like the brand. This would stir up other customers to interact with the brand and also keep and gain more customers. In the course of this digital – first era, businesses got a load of tremendous spike in customer communication via digital channels. Hence, embracing digital customer experience strategies will boost the overall experience and journey customers will have when interacting with the brand. Reshaping your CX digitally will help your business to generate an omnichannel experience, provide instant, real-time support, automate mundane tasks, Convert more customers and optimise the customer journey.
According to research, the Asia Pacific Customer Experience Management Market size is anticipated to expand at a market growth of 24.2% CAGR during the forecast period. Owing to improving economic conditions, a crucial number of call centres, growing trend of social media, and rising emphasis on customer experience and satisfaction, Asia Pacific would be a vital region for expansion.
In an article made by Gartner, CX Management is prospering and on the rise. It shows that more than 5,000 organisations worldwide since 2019 now have a committed CX leader, nearly half of whom reports to the CEO.
The need for CX Leaders to adapt to changing conditions to compose the future business – to form and reform dynamically has been highlighted in this global pandemic and it is by creating new approaches, collaboration between all parties, and scalable digital core and innovation solutions which requires having insights into what other business leaders are doing differently.
CX Leaders Strategy Forum is exclusive to senior-level executives only. This series of focus group discussion and mutually matched one-to-one meetings ensure that interactions between primary decision makers of top and emerging companies are intimate and insightful. Opportunities of raising relevant questions or sharing case studies and success stories are welcome and allows in-depth discourse about each attendee’s strategic priorities. You can expect high-level conversations about customer experiences fields with the industry’s most innovative solutions to help companies improve end-to-end customer experiences, workforce productivity, reduce costs, increase revenues and enhance operational efficiency.
Event Statistics
- 2 dedicated DX days
- 150+ DX leaders attendees
- 40+ A -list speakers and facilitators
- 15 focused group discussions
- 10 exclusive networking sessions
- 1-1 meetings
- International and local thought leaders
- Interactive session and polling discussions
- By invitation only for D to C level
Frequently Ask Questions
What is a hybrid conference?
- A hybrid conference is a new innovative way of conferencing to , connect, learn and network. Delegates can attend either in person or online. Day 1 will be all in person (limited crowd); Day 2 will be online.
- Delegates will experience the insights from the DX Leaders Strategy Forum including industry leading keynote presentations, panel discussions, EDXchange sessions and one-to-one meetings, the latest technical insights, outstanding networking opportunities, and workshops - all available in both in person and online.
- Through a dynamic virtual platform, delegates will also be able to explore live content, interact in live streamed Q&A discussions and engage virtually with other industry professionals.
Your health and safety is our top priority
- DX Leaders Strategy Forum is COVIDSafe.
- Health and safety of our delegates, exhibitors and sponsors is paramount and our top priority.
- As part of our ongoing commitment to provide you a safe and pleasant event experience, a range of enhanced measures have been introduced across the venue to safeguard the wellbeing of our attendees, visitors, contractors and team members.
- We’re closely monitoring COVID-19 regulations in line with advice from the Philippines Government and local health authorities to ensure your health is protected. Along with careful practices and SOPs, we are working with our conference venue partners to ensure a safe and secure environment. This includes new measures around physical distancing, increased hygiene practices, safe food service, sanitisation and cleaning protocols for your safety onsite.
LEARN HOW TO CONNECT WITH FELLOW ONLINE ATTENDEES
Navigate how easy it is to explore the virtual platform and maximise your opportunity to network, learn, and engage with other virtual event participants
Why Attend?
DX Leaders Strategy Forum is where our senior executives gather as a community to discover, explore and experience the trends shaping the future. The event focuses on digital transformation issues that matter most to Malaysian enterprises:
Only those who have the ability to change and innovate quickly in a disrupted future will survive. Now is the best time to stay abreast of the changes impacting the way you work or run your business to prepare for the uncertain tomorrow. Make the most of your #DXLeadersMY experience and book your delegate pass today.
2022 Sessions at a Glance
DX Leaders Strategy Forum provides participants with the insights, essential tools and solutions to better prevent, detect and respond to today’s pressing digital transformation challenges through various horizontal and vertical industry topic-focused sessions led by top industry leaders and experts.
Who Attends
- Job Titles
- Chief Information Officer (CIO)
- Chief Technology Officer (CTO)
- Chief Digital Officer (CDO)
- Chief Information Security Officer (CISO)
- Chief Innovation Officer
- SVPs and VPs Head of Technology and Digital Transformation
- Head of IT Operations
- General Managers and Directors of IT
- Industry Focus
Our Testimonials
SPEAKERS AND FACILITATORS 2022
Secretary Ivan John E. Uy
Secretary, DICT | Philippines
Chito Jacinto
Chief Information Officer
PHINMA Education Holdings, Inc. | Philippines
Rey Lugtu
Chief Executive Officer
The Hungry Workhorse | Philippines
Francisco Castillo
Senior Vice President and Chief
Information Officer
Maynilad Water Services, Inc. | Philippines
Rocky Bacani
First Vice President and CITO, Meralco, CIO at CIS Bayad Center Inc. and CTA at Radius
Telecoms Inc. | Philippines
Ken Soh
CIO, BH Global Corporation Ltd and Founding CEO, Athena Dynamics Athena Dynamics | Singapore
Alex Ustaris
Chief Information Officer
PHINMA Education Holdings, Inc. | Philippines
Lauro Matias
Chief Information Officer
EEI Corporation | Philippines
Wilbertus Darmadi
Chief Information Officer
Toyota Astra Motor | Indonesia
Gemma Rose Dublan
Chief Information Officer
Cyber Security Philippines CERT | Philippines
Melvin Foong
Deputy Chief Information Officer
Rakuten Trade | Philippines
PAUL SIY
Chief Technology Officer
and Head of Infrastructure
and Operations
BDO Unibank | Philippines
Scott Darrow
Chief Technology Officer
UBX | Philippines
Edmund Situmorang
Chief Technology Officer PT. Asian Bulk Logistics | Indonesia
Clinton Marsh
Chief Technology Officer
KMC Solutions | Philippines
Vice President and Group Chief
Information Security Officer
Meralco | Philippines
Marlon Sorongon
Chief Information Security Officer Maybank Philippines | Maybank NY | Philippines
Lito Villanueva
Executive Vice President and Chief Innovation & Inclusion Officer RCBC | Philippines
Charlie Valerio
Chief Digital Officer Phoenix Petroleum Philippines, Inc. | Philippines
Sonny Supriyadi
Senior Vice President Head, Pricing and Data Analytics Maybank Indonesia | Indonesia
Naveen Chopra
Chief Partnership Officer, Minfy | India
Kelsey Hartigan Go
Vice President, Information
Technology, SM Prime Holdings, Inc. | Philippines
Jason Brasileño
Vice President – Head for Business and Enterprise Risk,
Lazada | Philippines
Maria Belinda San Jose
Vice President – Information
Technology Group Philippine Deposit Insurance Corp. | Philippines
Dennis Domingo
Vice President, Information Technology Security
Distribution (ITSDI) | Philippines
Marlon Umali
Senior Assistant Vice President, IT Security, Security Bank Corporation | Philippines
Nicolas V. Servino Jr
AVP for Digital and Data Systems Metro Pacific Tollways Corporation | Philippines
Ryan Guadalquiver
IS Officer of the National Task Force Against Covid-19 and Bn Commander of 7th Signal Battalion, Army Signal Regiment, Philippine Army | Philippines
LCol Francel Margareth Padilla-Taborlupa
IS Officer of the National Task Force Against Covid-19 and Bn Commander of 7th Signal Battalion, Army Signal Regiment, Philippine Army | Philippines
Dennis Crimen
ICT Head, Philippines AirAsia | Philippines
Kaushik Sekar
ICT Head, Philippines AirAsia | Philippines
Vincent Oh
Regional Sales Director, ASEAN Cloudflare | Singapore
Paul John Peña
Head of Strategy, Insights, and Data Analytics, McDonald’s Philippines (Golden Arches Development Corporation) | Philippines
Stephen Johnstone
Regional Head, Philippines, Freshworksa | India
Dang Nguyen
Head of Solution Consulting, Asia Boomi | Singapore
Andhika Widya Wirawan
Head of Strategic Business
Development – APAC, ESET | Singapore
Vinu Rohit Krishnan
Head of Cloud Economics &
Commercial Strategy, AWS | Singapore
Anthony Monteras
Director, IT Shared Service Division, Sunpride Foods, Inc. | Philippines
Robert Sanchez Paguia
Division Chief, Cybercrime Investigation and Coordinating Center | Philippines
Ricson Singson Que
Information Security Consultant,
Digital Technology Office, De La
Salle-College of Saint Benilde and President and CEO of SQrity
Consulting | Philippines
Ross Farrelly
Segment Leader of Data Science
and Artificial Intelligence, IBM Asia Pacific | Australia
Jeremy Jorrot
Sales Specialist, ASEAN Cloudflare | Singapore
Jason Tatom
System Engineer, SD-WAN, Aruba, a Hewlett Packard Enterprise company | Philippines
Sharleen Suarez Javier
Country Lead B2B, Philippines, Logitech | Philippines
Ronnies Ng
Channel Manager ASEAN, Seagate Enterprise Data
Systems | Singapore
Madhur Kaushik
Senior Solutions Consultant, Symphony SummitAI | India
Chintankumar Upadhyay
Sr. Solutions Architect and
Enterprise Leader, Minfy | India
Jindu Cherian
Team Lead Migration &
Modernisation Solutions
Architects Asean, AWS | Singapore
Ahilan Thiagarajah
Senior Partner Solutions Architect for
Migrations, AWS | Singapore
Siddharth G
ITSM Evangelist, ManageEngines | India
Noli Romualdez
Business Development
Manager, Cloudflare | Philippines
Claire Lim
Solutions Engineer, Cloudflare | Singapore
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